Such as call history and the most frequent keywords used in calls. That way, you get to know your audience more closely and can better personalize each service. Customize the service Connecting with what was said above, it is necessary to understand the impacts and relevance of personalized service in default negotiations. A consumer does not want to be served in a robotic, plastered way and without empathy and humanity. Therefore, you need to adapt your service process.
To achieve this scenario, it is not enough to have a friendly and patient service team. This is fundamental, obviously, but much more is needed if your collections call center really wants to reduce bad debt. Some examples of what can be done: Work on flexibility: no company is going perfect mobile number list do to close its doors if the customer takes two or three days longer to pay a bill. So try to be a little more forgiving and offer new deadlines to your audience; Discounts can help: everyone likes to pay less for something, and when we are in debt, this is a decisive factor in directing our budget.
Therefore analyze the scenarios and, as far as possible, provide discounts, such as interest reduction, for example; Different payment options: having different ways of receiving payment from your consumer is a good strategy for receiving overdue debts. So, don't leave options limited to bank slip, offer the possibility of deposit, pix or even credit card; Start reducing bad debt now with Speech Analytics During this text, you learned a little about Speech Analytics. We have developed the most complete voice analysis and data technology in Brazil and we want to help your collection call center reduce bad debt. Click the button below and learn more about our platform. Or click on the WhatsApp button below and talk to our service team. Get to know Speech Analytics BACK TO BLOG Currently, there are a myriad of ways to provide customer service. The omnichannel journey opened the door.